Orders and Shipping
.Whether you have questions about how to place an order, the shipping options we offer, or the status of your delivery, this section provides all the information you need. We strive to make your online shopping experience at A2KOI as smooth and worry-free as possible.
Returns and Refunds
.At A2KOI, we understand that sometimes a product is not quite what you expected. That's why we have a simple and transparent process for returns and refunds. Find all the information on how to return items, our refund policy, and answers to related questions here.
Account management
.Your account at A2KOI is the key to a personalized shopping experience. This section provides information on how to create and manage your account, including changing your password and protecting your personal information. We're here to make sure your account management is smooth and secure.
Payment information
.Safety and convenience are paramount in every transaction on A2KOI. This section provides clear information about our payment methods, billing procedures and the steps we take to ensure the security of your payment information. Everything you need to know about paying at A2KOI, can be found here.
Promotions and Discounts
.At A2KOI, we like to reward our customers. In addition to attractive promotions and discounts, we also offer our A2Bonus points loyalty program. Here you will learn all about our current offers, how to use discount codes and how to earn and redeem A2Bonus Points for additional benefits. Take advantage of these opportunities to save on your favorite products!
Customer service
.Your satisfaction is our top priority. In the Customer Service section you will find all the information on how to contact us, our hours of operation and the procedure for filing complaints. We are here to help you with any question or concern you may have, with the goal of ensuring a smooth experience at A2KOI.
Productreviews
.Wie kan op de website een review schrijven over producten?
Wij vinden het belangrijk dat zoveel mogelijk klanten hun mening kunnen geven over een product. Daarom kan iedereen die een product bij ons kocht of een klantaccount heeft hier een review over schrijven op de website.
Krijg ik na aankoop een verzoek om het product te beoordelen?
Je krijgt na aankoop een review verzoek van ons per e-mail. Via het Mijn A2 KOI account kun je jezelf voor deze mailing aan- en afmelden.
This is how ordering works:
- Place the product in your shopping cart. Everything complete? Then click "Proceed to checkout."
- Fill in your information. Do you have an account? Then log in so that all known data are filled in automatically.
- Calculate your order. You will receive an order confirmation with your order number.
KONTAKT US
Bulkseweg 22
5331 PK Kerkdriel
The Netherlands
E-mail address: klantenservice@a2koi.nl
Company number:69078025
VAT identification number: NL857721070B01