Returning


It is always possible that the product you ordered does not meet your expectations or has suffered damage during transport. At A2KOI you have up to 30 days after delivery to return the item. If your return meets the conditions (see below), you can then have the purchase amount refunded to your account within 5 working days.

Checking
On receipt of your order, it is important that you check the order for any damage and completeness. If you discover anything, please let us know no later than 48 hours after receipt.

Window period
When you make an online purchase from A2, you have a 30 day window of opportunity after receiving the order.

Window period
When you make an online purchase from A2, you have a 30 day window of opportunity after receiving the order.

Products should be returned undamaged and - as far as possible - in the original packaging. We therefore recommend always carefully opening the original packaging, so that you can use it to return the products.

Damaged, incorrect or non-functioning product received?
Fill in your order number and zip code in the following form. Then choose the product you want to return. Once we have received the information we will immediately start working for you!

Electric appliance defective within the warranty period?
Also in that case please enter your order number and zip code in the form. Then choose the product with warranty. Once we receive the information we will get to work for you immediately!

How does returning work?
And2KOI makes every effort to provide you with the best possible service. Therefore, should you wish to return a product, please take the following steps:

  1. Fill in your order number and postal code in the form. Then choose the product you wish to return:
  2. . Deliver the package to the selected shipping option.
  3. You can check the status of your package by clicking on the link below.
  4. You can track your status of your return, we will keep you informed by mail.
  5. When we have received the return package in good order we will check and process it. Our goal is to do this within 5 working days.


Terms of returning:
The article can be returned:

  • within 30 calendar days after delivery
  • .
  • if it is complete and undamaged
  • if it is unused and has not been assembled
  • in its original packaging, if reasonably possible
  • .
  • Products made especially for you are excluded from the right of withdrawal
  • In case of an exchange of an article, we ask you to return the product first before the new product is scheduled for shipment.
  • In case of a return of an article, we ask you to return the product first.
  • On products that are damaged, show signs of use or on which writing or tape has been used, we reserve the right to refuse the return or to charge for the damage.
  • During the cooling-off period (30 days after receipt of your product) you may use the product as you would in the store. However, if the product is used in such a way that it is no longer in 'store condition', you may get less money back for the product. For more information, please refer to our terms and conditions.